Integration of SalesIQ-Haptik: AI-powered conversations made easy

Integration of SalesIQ-Haptik: AI-powered conversations made easy

AI chatbots, software programs s that replicate human interaction, are software programs s. Natural Language Processing (NLP), which allows them to understand customer queries and then respond using built-in resources, is what they use.

Businesses today have an advantage with conversational AI chatbots. They provide instant assistance to customers around the clock and offer the following benefits:

  • Consistent personality and tone

  • Multiple customers can be assisted simultaneously

  • Automate lead generation and nurture

  • Agents can now focus on more complicated conversations by getting rid of repetitive chats

  • Don’t limit yourself to a scripted flow. Learn from conversations.

  • If the bot doesn’t answer your question, you can hand the chat to a human

  • Automate repetitive tasks such as making a reservation and finding a product/service

  • Reduce support costs

  • Get insights into customer behavior and help you improve your website content.

An introduction into Haptik

Haptik offers conversational AI solutions to meet all business and industry requirements. Their unique Natural Language Understanding (NLU) and industry-specific NLP, as well as Machine and Deep Learning models, ensure that chatbot accuracy is high and bot failures are minimal. They aim to provide great customer service by integrating out-of-the box channels and integrations with AI analytics.

Integration of SalesIQ with Haptik

We are delighted to announce the addition of Haptik to our growing number of AI integrations. The Haptik integration makes it easy to build, test and deploy a bot in just 30 minutes. Learn more about this integration.

Here are the SalesIQ-Haptik integrations

What Users Get from SalesIQ

SalesIQ integrates with Haptik to give you customizable chatbot flows for different industries such as ecommerce and telecom. These can be modified according to your needs. After analyzing more than 3 million customer conversations, these bot flows are created by conversation designers and linguistics specialists. You can also create your own bot flow by using prebuilt task automation blocks such as:

  • Track orders and make product recommendations for ecommerce

  • BFSIs mortgage and credit score calculators

  • Providers of telecom services should be able to provide recommendations and help with troubleshooting.

  • More

The bot can be used to relay customer queries to human agents.

SalesIQ-Haptik also includes an intent discovery tool. This uses past customer chats, support tickets and other information to determine what customers want from your bot. Your chatbot won’t be built based on guesswork.

You can also create and deploy multilingual chatbots to assist customers in their preferred language using the integration. To improve the accuracy of translation, it combines language translation and your own domain-specific terms.

What Haptik users get

Website traffic statistics in real-time

Integration with SalesIQ allows you to view the real-time data of your website visitors, including details such as their location, actions and time spent on your site. With rule-based automated lead scoring, you can prioritize leads. You will also be notified when high-value prospects or customers visit your website, so you won’t miss those once-in a lifetime deals!

Intelligent, proactive chat triggers

Visitors don’t need to wait to have a conversation with your bot. SalesIQ allows you to reach your most important prospects quickly and at the right time. You can set up rules that are based on the prospect’s lead score, stage of the sales funnel, page they’re on, time spent browsing the page or website, as well as their time spent.

Live chat on the best-in-class mobile app and website

Zoho SalesIQ’s website, mobile app, and chat feature real-time translation, voice notes, voice calls and screen sharing. Remote support is also available. You can also create an in-chat knowledgebase with answers to frequently asked questions and links to more detailed articles about your product/service that your bot can refer to or customers can search.

Unified view of customer information

Haptik-SalesIQ integrate also boosts agent productivity by displaying custom widgets that pull data from your CRM or helpdesk software right next to the chat screen. This allows agents to stay on the same page and not have to switch tabs during a call or chat.

Analytics and reports

You can also get powerful reports and insights from this integration on customer engagement data such as visitor activity, traffic numbers, and even team performance metrics. This is not the best part. You can also set up important monthly and daily reports to be sent directly to your email so that you are always informed.