Businesses must consider many factors when implementing an e-commerce B2B solution. Many times, elements that lie between technology and business are not considered. They are often overlooked and the implementation project may seem successful, but it can also cause problems with future sales targets. These are essential for ensuring your online store is successful.
1. 1. Think about how to measure your sales success
A B2B online shop is often used to receive orders digitally instead of traditional channels. This reduces manual labour and costs.
This is a solid, measurable goal. It could lead to the online store becoming a passive ordering channel that is not used for selling, essentially becoming a virtual facsimile machine. Online product catalogs are not enough. Customers must find the products they need.
It is important to set goals that will allow the organization, the online shop and their integrations to work better together. What speed can a customer place an order? What is the fastest time new products can be added to Google search results using relevant search terms?
2. 2. Focus on more than technology
Technology implementation and development in an e-commerce project are fairly simple. Organisational reform is more difficult. People must make changes and do things that they have never done before. Technology-related changes can lead to downtime and increased costs.
A common problem is the inability of the organisation to produce high-quality information that supports sales. Technology is only one aspect of your business. You also need people who can create, monitor, and improve data production.
It is common to believe that data work can lead to additional costs. This is false. Online store customers can see any flaws in the data and they have a direct effect on their sales. Customer data that is incorrect will prevent customers from logging in and placing orders. Inadequate product information can cause customers to have difficulty finding products or remain unclear about product features. According to a study by Forrester, reliable product information is the most critical reason why B2B buyers choose a certain online store.
3. Prepare for changes
It is important to discuss the requirements for an online store with those who are familiar with customers and the business. These same people shouldn’t have final say over the requirements and features of the user interface. This creates the risk that the solution is too complicated and the user experience won’t be uniform.
First, you need to determine the selling method for your products and services. An easy product and buying process can be transferred to an ecommerce solution. It is however more difficult to transfer complicated products, which often require a complex purchasing process and expensive products that are rarely bought.
Sales staff should be listened to and supported in order to simplify product sales and purchase processes. The product can be sold in modules, and the buying process can be automated to make it easier for customers. This allows customers to easily purchase online using self-service.
It is crucial to realize that e-commerce cannot be considered separate from other business functions. The letter “e” has been dropped from the term E-Commerce in the international arena. It is essentially about commerce. Online stores are an integral part for business in the consumer market. This will be true for B2B commerce as well.