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According to the Bureau of Labor and Statistics, retail is the most important occupation in the U.S. The $13.20 hourly average wage is steadily rising with companies such as Amazon.com increasing its minimum wage to $15 an hour, and Target setting a 2020 goal to do the…
Signet Jewelers, owner of Zales, Kay Jewelers and Jared chains, reported low holiday sales and suggested that it would accelerate store closings. In the nine weeks ending Jan. 5, sales at stores that have been open at least 12 months saw a…
The Call Center is the Other Blind Spot Although organizations often refer to their call-center system as CRM, it is actually a contact management software (CMS). The front-end of a CMS is telephony (e.g. “What’s the call about?”) and automated experiences. The…
Do not count brick-and-mortar stores. Although clicks aren’t yet overtaking bricks in total retail sales it is true that e-commerce has fundamentally altered consumer behavior, and raised their expectations for customer service. According to the U.S. Department of Commerce , ecommerce still…
Fred’s Discount Retailer announced Monday that it is declaring bankruptcy protection under Chapter 11 and closing all its stores. According to the company, liquidation sales will be completed at all retail locations within the next 60 days. The bankruptcy is a signal that…
Retail is a great place to be joyful if you are in it. It is indeed very jolly. Economists predict that the total retail sales will surpass $1.1 trillion in this holiday season. This is a nearly 5-percent increase over 2018. This is…
We start to see new year sales forecasts and we can determine which brands will be retail winners. Although some “winners”, are easy to predict, there will be a twist in 2020. Retail winners in 2020 will be direct to consumer (D-to…
The COVID-19 pandemic drove customers out of stores and shut down businesses. It also halted the global economy. The world is slowly returning to normal, but retailers need to think strategically about how to stop temporary disruptions from becoming permanent. We…
Tell your 100-store fleet to do something and less than 25% will complete it on time. This isn’t just a guess: it’s a researched-backed fact. For decades, store execution has been the Achilles heel of retail. We at Zipline were not surprised when…
The COVID-19 pandemic presented many challenges to e-commerce as well as retail stores worldwide. Retailers felt the pain when consumers stopped spending money, despite a heavy debt load and a shrinking customer base. E-commerce companies faced vendors going out business and…