I like the book”Delivering Happiness” by Tony Hsieh, founder of Zappos. It’s mainly about the culture of customer service which Zappos became famous for. Among those throwaway anecdotes from the book had a major effect on me. It has been…
Many trends will emerge in the 2019 Christmas shopping season, but I think three will be notable. First, click-and-collect may encourage shoppers to await last-minute deals and advantage. Secondly, mobile commerce will come into its own. And next, Amazon will…
Recommerce –“resale trade” — is the practice of selling used products or surplus inventory to consumers or companies. The two Millennials (birth years early 1980s to late 90s) and Generation Z (late 90s to about 2012) are embracing the idea…
The California Consumer Privacy Act raises the bar for privacy protection in America. The act serves up penalties for companies that fail to comply or that incur a data breach. Passed and amended in 2018, the CCPA takes effect on…
There’s an increasing concern for the environment. Conserving resources is gaining popularity. Have you ever considered how your company can help the environment and make money whilst doing this? First, evaluate your goods. For those who have a choice of…
The development of Amazon has prompted some observers to suggest independent ecommerce merchants are endangered. Rick Wilson, CEO of Miva, the ecommerce platform, disagrees. He states independent ecommerce is robust. His new book”Dragon Proof Ecommerce,” provides a roadmap for continued…
Of all of the areas where blockchain applies to trade, supply chain applications are the furthest along in development and usage. This stems primarily from the database-like characteristics of blockchain together with traceability and safety advantages, which are a natural…